Over the past several months, the first floor of City Hall has been undergoing minor renovations to relocate several areas of customer service to improve the efficiency of staff and to provide a better customer service experience for our residents.

Effective Monday, October 10, the affected service areas will be operational in their relocated offices.

The two affected departments are Planning & Community Development and the customer service and wastewater utility billing divisions of the Administrative Services Department.

If a resident needs assistance with building permits and new business licensing, they should go to room 106 on the east end of the first floor of City Hall. Should a resident need assistance with wastewater (sewer) utility billing and payments, garage sale permits, parking permits, parking citation payments and other miscellaneous billings, they should go to room 101A, located on the west end of the first floor.

“We would like to thank our customers for their patience during the construction and transition over the past several months,” said Mary Robertson, Communications and Public Relations Manager for the city. “Moving these services into one centralized area will only help to improve the overall customer experience and communications between staff and residents, which is a continued goal of the City Council.”

A ribbon cutting will be held at 9am, Monday, October 10, in room 101A.

(News Release)