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Computer Glitches Continue To Dog Kansas License Offices


Kansas drivers license offices have been all but shut down for the last couple of weeks after a computer system upgrade went sour.

On Monday, the state’s vehicle title and registration system experienced what officials called “a prolonged slow down.”

In a news release, a Department of Revenue spokeswoman offered regrets to Kansans set back in their state business, and thanks to county treasurers offices across the state for their ongoing collaboration in the computer crisis.

According to the news release, county treasurers were not responsible for the slowdown and provided service under challenging circumstances.

The full resources of the system vendor, 3M, and the Kansas Department of Revenue were focused throughout Monday on identifying and fixing the problem. On Monday afternoon, the system was able to process several thousand transactions.

Officials say county offices will be open Tuesday.

While some people must come into a treasurer’s office to handle their vehicle business, many do not. We urge those who need to renew their vehicle tags to use the online system or mail in renewals to their county treasurers.

But when St Joe Post entered the web site address into a browser, the browser returned a warning message about an “untrusted connection.” (https://www.ksrevenue.org)

In the event there are people who have attempted to renew their vehicle tags or get license plates for new vehicles and are unable to do so before expiration, the Department of Revenue has coordinated with Kansas law enforcement to allow the following grace periods:

* Vehicle tag which expired April 30 (last names starting with C and D) will be granted a grace period through May 31
* Vehicle tags which expire May 31 (last names starting with E, F or G) will be granted a grace period through Jun 29
* For 30-Day Permits, the old cardboard style 30-day permits can be displayed on vehicles through June 29
* For 30-day permits that will expire between May 1 and May 31, there will be a grace period through June 29.

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